Whenever you start a shift at the Perry Library help desk (whether you are a Team Lead, LC Equipment, or LC Consultant), you should do the following:
Check the message board in 1307. This board is kept up to date with new information about the Learning Commons, the help desk, and your duties and expectations while staffing the desk.
Open a browser tab for odu.edu, odu.edu/library, Open Room reservation system, and log in to Monarch OneSearch. Having these pages open in advance will decrease the time you need to look up answers to potential questions.
Log in to Alma. You should log in to Alma for loaning out equipment and other University Libraries materials. Google Chrome and Firefox are the recommended browsers for Alma.
Check your emails. It is important that you keep yourself up to date with what's going on in the Learning Commons. If you only have one Learning Commons shift, for example, you should look for any Learning Commons emails that were sent out since your last shift.
Locate the help desk tracker. Have it handy for making tallies of patron interactions.
Help Desk Duties & Responsibilities
Always clean your station before and after your shift.
Greet patrons with a smile as they approach the desk. A simple, "Hi, how can I help you?" works great!
Answer the help desk phone when it rings, by saying, "Thank you for calling the Perry Library Help Desk. How may I help you?"
Please do not use your cell phone or eat food while staffing the help desk. If you need to step away from the desk for emergency purposes, please let Learning Commons staff know.
Expected Behavior (as outlined by the Lab Manager)