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The Learning Commons Student Worker Training Guide

This guide is designed to help Learning Commons student workers know what to do when working at the Perry Library Help Desk.

Head, Learning Commons and Branch Libraries

Kathryn Boone

757-683-4472 (from the help desk phone you can dial extension 3-4472)

When should I tell a patron to contact Kathryn?

  • When the patron has a Learning Commons concern or asks to speak with a manager (if the concern is about the computer lab in the Learning Commons, refer the patron to Dwayne Smith).
  • Kathryn also handles any areas that pertain to other Learning Commons staff if those staff members are unavailable.
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