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The Learning Commons Student Worker Training Guide

This guide is designed to help Learning Commons student workers know what to do when working at the Perry Library Help Desk.

Learning Commons User Services Manager

Kathy Nguyen

757-683-4168 (from the help desk phone you can dial extension 3-4168)

klnguyen@odu.edu

When should I tell a patron to contact Kathy?

  • Equipment loan issues including equipment condition (e.g. damage) and fines/billing *
  • Learning Commons conference room issues**
  • Anything related to Kathryn when she is not available

 

*If the patron wants to speak with Kathy regarding an equipment loan matter that falls outside of equipment loan policy (i.e. they want a camera to be placed on hold for them,  they want to extend their due date by a week, etc.) you should refer the patron to the Equipment Loan Exception Request Form.  Kathy should only be contacted if the patron insists on speaking with someone. If Kathy is unavailable, refer them to Amber Gruszeczka.

**If the patron is inquiring about reserving the conference rooms, refer them to the Learning Commons conference room guide.  Kathy should only be contacted if the patron insists on speaking with someone. If Kathy is unavailable, please refer them to Kathryn Boone.