Skip to main content

The Learning Commons Student Worker Training Guide

This guide is designed to help Learning Commons student workers know what to do when working at the Perry Library Help Desk.

Getting Help from Classroom Central

Learning Commons Room 1316

Classroom Central is an office within ITS that manages all of the technology in ODU classrooms in addition to the technology in the Learning Commons collaboration rooms, the group study rooms on the upper floors of the library, and the technology in the conference rooms (excluding the computers which are handled by Systems Development). 

If you notice or someone reports a problem with the technology (excluding the actual computer) in the collaboration rooms, the first step is to submit a ServiceNow ticket.  If the technology requires immediate assistance, you can stop by room 1316 and ring Classroom Central's doorbell. Immediate assistance for the collaboration room computers can be directed to Dwayne Smith.