The Learning Commons Student Worker Training Guide

Vacant

757-683-4168 (from the help desk phone you can dial extension 3-4168)

When should I tell a patron to contact Evening Reference Training and Technology Specialist?

• When the patron has a question about equipment that you are unable to answer.
• If an event in the Learning Commons conference rooms needs more tables, chairs, etc.
• Learning Commons training needs

*If the patron wants to speak with the Evening Reference Training and Technology Specialist regarding an equipment loan matter that falls outside of equipment loan policy (i.e. they want a camera to be placed on hold for them, they want to extend their due date by a week, etc.) you should refer the patron to the Equipment Loan Exception Request Form. Stefan Hancock should only be contacted if the patron insists on speaking with someone.