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The Learning Commons Student Worker Training Guide

This guide is designed to help Learning Commons student workers know what to do when working at the Perry Library Help Desk.

External Patron Services and Operations Support Specialist

Ashley Renn

757-683-5951 (from the help desk phone you can dial extension 3-5951)

arenn@odu.edu

When should I contact Ashley? 

  • Requests for Friends of the Library, VIVA, or VTC memberships, ODU Alumni, Virginia teachers, and (AP) Advanced Placement & IB high school students' library cards
  • Faculty & graduate carrels
  • Searches & claimed returns
  • Anything related to fines if other staff members are unavailable
  • Anything circulation related

Ashley is available Monday through Friday, 7:30 am to 4:30 pm.