LibQual+ Survey

Change in Respondents

Participants completed 1357 surveys in 2022 and completed 919 surveys in 2025. Proportionally, more undergraduate students participated in 2025. Although participation went down in 2025, there were enough respondents to produce reliable and valid results. 

Change in Access

When asked how often they use resources on the premises, respondents use the physical space similarly in 2025 to their usage in 2022 with slight preference toward visiting the Libraries physical space more frequently. 

• The proportion of respondents that used the Libraries daily rose from 7% in 2022 to 9% in 2025. 
• The proportion of respondents that used the Libraries weekly rose from 30% in 2022 to 31% in 2025. 
• The proportion of respondents that used the Libraries monthly was steady from 23% in 2022 to 23% in 2025.
• The proportion of respondents that used the Libraries quarterly dropped from 21% in 2022 to 19% in 2025.
• The proportion of respondents that did not use physical library services dropped from 19% in 2022 to 17% in 2025. 

Online use stayed relatively stable when comparing 2022 to 2025, with a very slight loss in daily use and increases in weekly, monthly, and quarterly use. Additionally, there were fewer participants who indicated that they never use the library in 2025.

Affect of Service

Of the nine categories in Affect of Service, the Libraries rated similarly in 2025 as in 2022. Only one rating was significantly lower: Dependability in handling users' service problems (-0.26).

Information Control

Of the eight categories in Information Control, The Libraries rated similarly in 2025 as in 2022. Only one rating was significantly lower: Easy-to-use access tools that allow me to find things on my own (-0.29).

Library as Place

Of the five categories in Library as Place, The Libraries rated significantly lower among respondents on two categories:

• Library space that inspires study and learning (-0.21)
• A comfortable and inviting location (-0.31)

Information Literacy

Of the five categories in Information Literacy, The Libraries rated significantly higher for "The library helps me distinguish between trustworthy and untrustworthy information" (+0.17).

Undergraduate students

For undergraduate students, the rating for "Awareness of University Archives and Special Collections" rose significantly from 2022 to 2025 (+0.67). All ratings exceeded minimum expectations.

Several ratings exceeded desired levels of performance:

• Affect of Service / Employees who are consistently courteous
• Information Control / The printed library materials I need for my work
• Awareness of University Archives and Special Collections
• The library as an environment that fosters diversity and inclusion

Adequacy ratings dropped significantly for:

• Affect of Service / Dependability in handling users' service problems

Graduate students

For graduate students, all ratings exceeded minimum expectations.
One rating significantly rose significantly from 2022 to 2025:

• Affect of Service / Employees who are consistently courteous 

Three ratings exceeded desired expectations:

• Affect of Service / Giving users individual attention
• Affect of Service / Employees who are consistently courteous
• Library collections that promote diversity

Adequacy ratings dropped significantly for:

• Information Control / Modern equipment that lets me easily access needed information
• Information Control / Easy-to-use access tools that allow me to find things on my own

Faculty

Scores for faculty showed mixed significant differences between from 2022 to 2025:

• Affect of Service / Readiness to respond to user user questions- Significant increase
• Affect of Service / Library collections that promote diversity- Significant increase
• Information Literacy / Significant increase
• Affect of Service / Employees who have the knowledge to answer questions- Significant decrease
• Local question / Library as an environment that promotes diversity- Significant decrease

Some ratings exceeded desired expectations:

• Affect of Service / Giving users individual attention
• Library as Place / A getaway for study, learning, or research

Some ratings fell below minimum requirements:

• Information Control / Making electronic resources accessible from my home or office
• Information Control / A library Web site enabling me to location information on my own
• Information Control / Print and/or electronic journal collections I require for my work
• Library an environment that fosters diversity