ODU Libraries Policies & Guidelines

Welcome to the ODU Libraries Policies Guide. This guide will help you easily locate our policies and procedures for common requests, from services to technology, spaces, and more. Browse the categories at left to get started.

Can't find what you're looking for? Contact us: https://www.odu.edu/library/help

Our Core Purpose

The ODU Libraries exist to inspire and empower the ODU Community to learn, grow, and create.

Our Vision

The ODU Libraries will be an innovative leader among Virginia academic libraries.

Our Core Values

• Access: We believe that the Libraries should provide free and equal access to information for all people of the ODU community. All resources, spaces, and services should be equitably accessible to all library users.
• Equity of Opportunity: We believe in the fundamental right and ability of every person to learn and to transform themselves and their communities through learning.
• Continuous Growth: We believe in inspiring engaged learning among users and staff through the ongoing development of knowledge, and by applying our expertise to the continuous improvement of resources, services, and spaces.
• Collaboration: We believe in being active agents and collaborators in the educational, research, and community engagement mission of the institution. We build relationships and work together toward shared goals that align with our Core Purpose and Values.

The Libraries promise to our users:

• The Libraries user is the focus of everything we do.
• The Libraries will treat all users in a non-judgmental manner, with courtesy, respect, and efficiency.
• All Libraries departments will provide a welcoming environment for library users.
• The Libraries will accommodate users' accessibility requests to the best of our ability.
• Libraries staff will acknowledge all telephone, email, and in-person requests in a timely manner.
• Libraries staff will answer all telephone calls promptly and professionally.
• If a Libraries staff member is unable to help a user immediately, they will follow up and/or make an appropriate referral.
• The Libraries will investigate and act to resolve all questions, concerns or complaints in a constructive, positive, and timely manner.
• The Libraries will continually assess and improve its services.
• The Libraries will follow all applicable University, Commonwealth of Virginia, and federal rules and regulations.

Last updated 6/26/24 TAH